Key
Innovations
Overview

Fun Join has began transforming several service-based industries with our one-of-a-kind software solution.  Other competitors may try and compare features and functions, but when you look under the hood you will discover we’re actually in a different league entirely.

Most of our innovations are entirely unique to Fun Join, such as the entire infrastructure was coded to support our credit-based approach versus a dollar-based one.  Innovations are also in the fundamental design geared for a delightfully efficient user and customer experiences.

Credit-based expertly empowers your vision

Our credit-based software is a massive game-changer for business owners.  Fuel more sales and growth while saving your customers money.  How?  Create credit packages that you can presell/sell to customers.

We’ve found customers typically purchase up to 30% more using our system because they can buy credits without committing to a date.  

Unfortunately, dollar-based architecture has numerous limitations on how you can create and design credits, passes, tickets, etc. whereas our system does not.  This allows the customers the freedom to purchase the credits you create then schedule and reschedule at their leisure.

Mobile Matters 1st and Mobile Matters Most

That is our design motto.

If a potential customer has a problem paying, scheduling, or rescheduling on a mobile device with your business, you are potentially losing that customer.  They may abandon your cart or think they will do it later from home, and then forget.  Or even worse, they clicked on your advertisement, abandoned checkout, and then Googled the keywords again only to sign up with your competitor.

That is why we’ve mindfully designed our software to empower customers to achieve checkout in less than one minute.  Moreover, our mobile app allows your employees in the field to do the same.

Astounding Design Does Make a Fundamental Difference

Exceptional design is one of the main reasons Apple is the world’s number one brand.   In our case, user experience design also called UX design distinguishes our solution.

We take Apple’s methodology in keeping our UX simple, clean, elegant, and focused (on what is most important).  It is important that everything be intuitive and easy for our users because we’re not only focusing on conveying a result but actually how to best achieve it.  We focus on how to accomplish the result optimally while weighing if it’s truly necessary to develop it.

For example, overly complicated checkout systems can ask customers to take up to 20+ actions (every time a customer is asked to complete a field, click a button, confirm, etc. is considered an action) which can take customers 10min to 15min simply to complete an initial payment.

Our intelligent flexible system encourages quick payment and allows customers to continue now or later with other requirements.

Your business acquiring a new customer’s commitment and payment comes first and fast with Fun Join.  That is merely one difference in our UX design.

Check-In, Check-Out, and Gracefully Manage Participants

Manage your attendance on our custom mobile app with our unique Check-In/Out functionality. Scan QR codes, click “IN” or “OUT” to get participants into programs/sessions fast. The Fun Join app works faster and more efficiently. It allows you to mark no-shows, cancel appointments, take drop-ins, accept payments, schedule and reschedule from any location.

We expertly understand how vital the check-in process is.  Our mobile app selectively highlights the things business owners genuinely care about most.  

For example, 1st time participants are labeled “NEW”, and we have clear icons on participants with allergies, medical conditions, and missing paperwork.  This empowers your employees to quickly view the complete picture of participants in seconds to welcome them professionally into your program/session.

Scheduling and Rescheduling

The ability for your customers to independently schedule and reschedule  significantly frees up your office employees to focus on other tasks.

You can customize and set the timeframe that works with your company policy for independent customer rescheduling.  Even when the timeframe elapses for your customers, your admin can still reschedule notable customers complimentarily or charge a rescheduling fee.

Essential reminders are even built into our design to remind your employees to let your customers know about your company policies and reconfirm date selections when completing reservations and scheduling over the phone.

Create Profitable Upgrades

Upgrades inside Fun Join allow you to upsell customers faster.  Of course, it depends on how you structure your credits, and may not apply to your current business pricing structure (you may wish to consider this option).

An example of an upgrade: Let’s say your half-day cost is $100, and your full-day cost is $150. A customer already paid for a half-day and had so much fun they want to upgrade to full-day. Instead of charging them $50 or another $100 for the remaining half-day, your upgrade can charge them $75. Therefore, they are paying a little more than usual (for the last-minute upgrade), and they are still saving money (its the happy medium).

Upgrades allow business owners to better plan for situations that happen regularly, set up additional profitable pricing, and empower employees/admins to upgrade customers in seconds with a couple of clicks.

Customer Relationship Managagement (CRM)

Within our Admin Panel (CRM) we’ve added a simple yet extremely effective lead generation tool. Currently, this functionality is unique to Fun Join. The first thing that we ask from any customer interested in signing up for your offerings is their phone number.

We immediately capture the most important data you need to follow up with interested customers. This phone number capture happens in the first 5-10 seconds, so if they abandon the cart you can easily follow up.

Inside the Admin Panel, all your first-time customers can be sorted by clicking “New” so you can easily call/text/email them to welcome them if you wish. You may also click on “Incomplete” which are people who began the reservation process but did not complete payment (not for existing customers).

These little design innovations can drastically improve your quality of service and increase positive results through healthy communication. Our company is committed to keep innovating because the little things can make a massive difference to small business owners.

Designed by genuine operators for business owners who care about not losing time and realizing authentic value for their operation’s customers, employees, management team and for themselves