Skip to main content

Frequently Asked Questions

Need Answers? Check Out Our FAQs!

FunSun Man Icon

Top Questions

Do I need the Employee Mobile App?

We created this for forward-thinking business owners like you.  Step aside, superheroes – thanks to the FunJoin Employee Mobile App, small business owners can now manage operations on-the-go!  Using it isn’t mandatory, but with powers like these, why wouldn’t you?

The Employee Mobile App offers cutting-edge functionality exclusively designed for owners, managers, and staff, equipped with easily customizable permissions to ensure the right access for every teammate.

Do you offer Free Trials?

Doesn’t it often feel like ‘Free’ trials disappear just when you’re getting started?  Many barely last 2 to 4 weeks.  We understand small businesses need more than a fleeting moment to assess value.  At FunJoin, we stand by our commitment to your success with a generous 60-day money-back guarantee on our monthly/annual base price, including the license fee.

At FunJoin, we value genuine partnerships.  Just like you, we’re committed to ensuring each of our customers gets the devoted quality attention they’re worthy of — after all, you’re our VIP!  Once your invoice is stamped, signed, and maybe serenaded (alright, perhaps just paid), we’ll set the schedule for your personalized onboarding.

Tight on budget?  If the Micro Tier, or Business Tier feels like a stretch, use the Custom Quote option.  Our FunJoin mission?  To empower small business champions like you.  Money shouldn’t stand in the way. If you’ve got questions or simply fancy a chat, we’re here for you — anytime.

How fast can we get Set-up?

The answer often is ‘it depends’, but we have a clear roadmap we stand by.

The Operator Excellence Mastery Plan:
1. Get Fun Demo
2. Select Your Tier
3. Launch and Thrive

Together we’ll make a timeline specifically tailored to the unique needs of your business.

Can I move my existing data to FunJoin

Absolutely!  You have the option to input your data manually.

Need a data-moving hero?  We offer an import service (starting at just $495) that’ll swoop in and handle the whole transition, giving you more ‘me’ time or, let’s be real, more ‘business’ time.  Our data import service generally completes in 1 to 3 business days.

Already in a Contract? We've Got You!

Trapped with legacy software due to a contract?  It’s like using a VHS in a Netflix era!  At FunJoin, we’re the upgrade you’ve been waiting for.  For our small business heroes, we provide credits and discounts to ensure a swift and seamless transition.  No waiting needed!  Curious?  Reach out for the scoop!

What Industries do you Serve?

If you’re a small business owner offering activity-based experiences, FunJoin is perfect for you.

Ever wish you had a magic wand to zap those tedious tasks away?  FunJoin specializes not only to automate the mundane but also to streamline your operations, giving you back those precious hours.  Think of it as your backstage crew, letting you take the spotlight for growth and strategy.  Abra-cadabra, overheads be gone!

We’re experts in supporting Day Camps, Overnight Camps, and Activity-driven Service Businesses.

Purpose of the Set-up fee?

The one-time setup fee of $495 is our direct developer cost in seamlessly launching your company onto our secure servers.  We understand every dollar counts when you’re running a business, so if this fee poses any concerns, please let us know.  We’re here to support and find a way forward.  Together, we’re paving the way for enhanced efficiency, happier customers, and greater time-freedom through our software.

Who is your Payment Processor?

FunJoin, with small businesses in mind, partners with for secure payment processing.  Your business will have its personalized account within Stripe.  Prioritizing security, FunJoin doesn’t directly store credit card details.  Yet, our integration ensures you can effortlessly accept and process payments from stored cards.

FunJoin’s Cancellation Policy?

Like you, we get small business needs.  Our founder?  He’s been let down by legacy software company promises more times than a campfire’s been rained on.  But hey, no hard feelings!  That just inspired us to roll up our sleeves and do better.  So, not only are we here delivering where others didn’t, but we also offer a breezy 60-day refund policy.  Because peace of mind is the least we can do for our fellow business trailblazers!

  • Risk-Free Trial:  We provide a 60-day money-back guarantee on the base monthly/annual license fee.
  • Transactions:  Any successful transactions (payments you’ve received from your customers) go through, our trusted payment processor.  Their processing fees and our transaction charges are non-refundable.
  • Setup Fee:  The one-time setup fee of $495 is our direct developer cost in seamlessly launching your company onto our secure servers.
  • Post-Trial Cancellations:  If you wish to cancel after the initial 60 days, please refer to our Master License Agreement and your individual Preferred Pricing Quote for guidance.

We’re confident that FunJoin can be a state-of-the-art solution for your business.  Helping you save time, increase revenue and drive positive growth.  But above all, our heart beats for the small businesses we serve.  We’re on a mission turning ‘Legacy System Handlers’ into ‘Elite Modern Operators‘.  Are you ready for the game-changing transformation?

Fun Box Types

What is a Fun Box?

Your Fun Box can have as many drawers, folders, and files as you wish.  You will use a Fun Box as an independent container to organize your Locations, Schedules, and Offerings.  What makes these special is that each “Fun Box” has a “Type,” which has been fine-tuned for your specific business needs.

Think of it as your filing cabinet, only digital.  Not your dusty old filing cabinet, though, but a rockin’ digital superstar helping you stay organized, enhancing customer/staff experiences, and create programming flexibly.  While others tinker with old legacy code, this Modern Innovation, unique to us, ensures everyone has more FUN!

Who knew software could be this groovy?

What's the scoop on different Fun Box Types?

Why use a hammer when you need a shovel?  While many legacy software companies (the hammers) treat every challenge as if it’s the same old nail, FunJoin is dedicated to crafting the finest user experiences, solving small business problems, and driving modern innovation.  To achieve this, each main use case undergoes meticulous research, customer feedback, and rigorous testing.

Instead of a “one-size-fits-all” experience, Fun Box Types let you set up your services in an intuitive, friendly, and optimal way.

Fun Box Types allow you to curate your customer experience, journey, and communication.  This means reducing customer confusion, abandoned checkouts, and accelerating your registration process.

Moreover, they empower your team to operate at a higher level.  Every Fun Box Type has its own characteristics and capabilities.  It’s all about harnessing the capabilities you need and leaving out the ones you don’t — keeping it Simple, Slick, and Smart.

When should you use different Fun Box Types?

Diverse Service Categories:

  • If you provide distinct service categories, each deserves its unique Fun Box Type.
  • Example:  A “Science Summer Camp” and “Science After School Program” would each have a distinct Fun Box Type.

Varied Schedules or Operations:

  • Sessions or programs with distinct schedules or modes of operation should be organized separately.
  • Example:  A “Day Camp” differs significantly from an “Overnight Sleepover Program,” so they would each get their own Fun Box.

Public vs. Private Availability:

  • When you offer sessions or programs available to the general public and others exclusive to private groups, differentiate them with Fun Box Types.
  • Example: “Public Day Camps” and “Private Day Camps” need distinct Fun Box Types, like a “Public Fun Box” and a “Hidden Box.”

Employee Mobile App

Do I need the Employee Mobile App?

We created this for forward-thinking business owners like you.  Step aside, superheroes – thanks to the FunJoin Employee Mobile App, small business owners can now manage operations on-the-go!  Using it isn’t mandatory, but with powers like these, why wouldn’t you?

The Employee Mobile App offers cutting-edge functionality exclusively designed for owners, managers, and staff, equipped with easily customizable permissions to ensure the right access for every teammate.

Do customers need to download the Employee Mobile App?

This app’s our little secret – reserved for you and your stellar team.  Customers will manage their reservations in our web-based, mobile-first Customer Hub.  No backstage passes for them!

🗓️ Attendance Tracking ➖ Three Key Takeaways!

1.  Is it a bird? Is it a plane?  No, it’s arguably the most advanced attendance mobile app in the universe!  Dive into its user-friendliness and wave a cheeky goodbye to those dinosaur-era scheduling systems, legacy softwares, and frustrating spreadsheets.  Welcome to the age of paperless swagger.

2.  Go from zero to hero in the blink of an eye!  Swiftly check in/out with a one-tap, QR-code scan, or passcode/signature.

3.  Be the mastermind who tracks who’s checked in/out in real-time, while tracking customer usage, and managing powerful scheduling/rescheduling with the finesse of a circus performer – all in mere seconds, yes!

Brace yourself, because apps like this come once in a blue moon!

📣 Modern Communication ➖ Three Key Takeaways!

From catching customer curveballs, managing the everyday juggle, to being the emergency MVP, we’re the Watson to your Sherlock!

1.  Reach any customer or emergency contact in mere seconds.  Choose to Text (SMS), Call, or Email them directly.

2.  Instantly create, record, and update Issues (used for incident reports, tasks, and communications).  You have the option to tag relevant participants and @mention team members for immediate attention.

3.  Pull up any completed Document in seconds.  Quickly send unsigned Document reminders via Text or Email, or let them Sign Directly on your device.

P.S.  You can your own phone number for communications, or let us generate a dedicated number for your business.

💵 Payments & Scheduling ➖ Three Key Takeaways!

Nowadays, things zip by faster than kids chasing an ice cream truck!  With FunJoin, trade in those old-timey canoes for jet skis and make waves in the modern era.

  1.  Charge a customer’s credit card swiftly and securely in seconds.
  2.  Perfect for accommodating drop-ins or those unexpected changes, without the tether of a traditional desktop.
  3.  Effortlessly reschedule participants whenever needed.  Unlike the usual legacy software that ties you down, ours grants you the power of the mobile era, offering unparalleled flexibility.

Say goodbye to the days of being anchored to a computer station.  Embrace true freedom, cutting-edge software, and dynamic agility in running your business.  Swap out that old camp compass for FunJoin’s GPS!  Crafted by seasoned industry experts, our software ensures you’re not just following the campfire smoke, but lighting the way for others.

Cant find what you're looking for? Try Our Help Center

See FunJoin in Action!

Schedule a demo with one of our team members today!

Phone Screen
FunSun Man Icon