Frequently Asked Questions

Do I need the Mobile App also?

Our mobile app will give you so much more freedom. You can easily run your operation from your phone while on the go! Not required, but highly recommended.

There is a huge difference between a mobile-friendly website (that competitors often refer to as an app) and our mobile app. The differences exist within the functionality of what is possible. Experience the difference!

Do you offer free trials?

Most “free” trials are only 2 to 4 weeks, and we recognize that might not be enough time for businesses. Therefore, we provide a 60-day money-back guarantee on the monthly/annual base price, which includes the license fee.

How fast can we get set-up and going?

Once you pay your Start Now set-up fee (5min), we can schedule a quick call (20min).  Once you sign the Preferred Pricing Quote (sent after the quick call), your system will publish in 1-2 business days.

It will take you a *Total Time Estimate of 1hr 10min to 1hr 35min to customize your system.

*Total Time Estimate: Are based on smaller businesses with 1 to 3 locations who need to get up and running fast!  Many fantastic customizations are available for companies (designed to add value and increase efficiency and quality).  For example, you can customize your emails to your customers.  Those were not included in these estimates.  

Fun Join also provides Project Support Services for business owners who don’t have the time to set up their credits, offerings, and schedules. Inquire for a quote (based on complexity).

Can I import, upload, or transfer my existing data into Fun Join?

Yes, you can manually input data quickly.  Additionally, we offer import services and can handle this process entirely for you to save you precious time.  This process typically takes 1 to 3 business days to complete.

I’m in an existing contract? Switching Covered!

For a limited time only, our company may be able to cover your switching costs/fees. Please inquire for details. Conditions and limitations may apply.

What industries do you serve?

Our app was designed for businesses providing activity-based services. It is perfect for business owners who want to run their business easily from their mobile phones. The services we’ve focused on are camps, lessons, classes, and workshops.  Feel free to reach out to see if your business model is compatible. A demo only takes 5-10minutes.

Why do you charge a Set-up fee?

The small one-time setup fee is used to pay our developers to set-up your company on our secure servers.  If that is preventing you from trying us out, let us know, and we’ll see what we can do.  We know you’ll love the freedom you get using our solution.

How are credit cards and payments stored?

We integrate with Stripe.com as our payment processor, which securely stores information.  You will have access to your individual business account inside Stripe.  As a best practice, Fun Join does not store credit cards directly, but our integration allows you to accept payment and charge cards on file seamlessly.

What is Fun Join’s cancellation policy?

We provide a 60-day money-back guarantee on the monthly/annual base price, which includes the license fee.

Any successful charges made (payments collected from your customers) are handled via Stripe.com (our payment processor). Their process fees and our transaction fees are not refundable unless you refund your customers before canceling.

The one-time setup fee is non-refundable because it is paid to our developers to set-up your company on our secure servers. If that is preventing you from trying us out, let us know, and we’ll see what we can do. We know you’ll love the freedom you get using our solution.

Cancellations after the 60 days would refer to the Master License Agreement and your unique Preferred Pricing Quote.

Can I manage multiple locations?

We recommend our Business Tier for up to 4-5 locations (but you can have more). For 5 or more locations we suggest contacting our Enterprise department for the most cost-effective options.

Do you offer additional support?

We offer complimentary phone support during your first 60-days.  Additionally, we have basic phone support plans, Pro phone/zoom support, on-call phone support, premium support tickets, project support services, and expedited updates.  These options will be detailed in your Preferred Pricing Quote.

Who are you accepting for pre-launch?

We are specifically looking for and accepting business owners willing to provide us with regular feedback. This feedback can be given once a month or when inspired. These operators will receive early access (discounted) and complimentary premium support tickets plus Pro phone/zoom support for the duration of our pre-launch period.

What makes Fun Join awesome?

Our one-of-a-kind mobile app will truly empower you to easily run your operation from your phone while on the go!